HARRISON, N.J. – For the second consecutive year, the Red Bulls have earned the top score in the J.D. Power Fan Experience StudySM, which was released Wednesday.
The Red Bulls’ score of 819 points was the highest overall score amongst any of the 67 teams surveyed across 11 U.S. markets, including 11 teams in the New York area.
“Earning this recognition for the second consecutive year is a true testament to the dedication our entire staff puts forth each and every match day,” Red Bulls general manager Marc de Grandpre said in a statement. “We feel it’s a privilege to serve the most passionate fan base in professional sports and look forward to continuing to deliver the best fan experience in the New York metropolitan area.”
The Red Bulls led the designated New York area in five of the seven individual categories, including ticket purchase (832), security and ushers (844), seating area and game experience (849), food and beverage (780), and game arrival (802).
The study measures fan satisfaction with their overall experience at major pro sporting events.
Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image.